Privacy Policy

Last Updated: [1st Jan 2025]

At Satin Mermaid, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or interact with us on any platform.

1. Information We Collect

We may collect the following types of information when you visit or make a purchase:

• Personal Information: Name, email, phone number, shipping & billing address
• Payment Information: Processed securely through third-party payment providers (we do not store your card details)
• Order Details: Purchase history and preferences
• Device & Browsing Data: IP address, browser type, and pages visited

2. How We Use Your Information

Your information helps us:
✔ Process and deliver your orders
✔ Provide customer support and updates on your orders
✔ Improve our website and shopping experience
✔ Send promotional offers, if you opt-in

3. Sharing of Information

We do not sell or rent your data. However, we may share it with:

• Shipping Providers (for order delivery)
• Payment Gateways (to process transactions securely)
• Legal Authorities (if required by law)

4. Data Security

We take all necessary precautions to protect your data from unauthorized access, loss, or misuse.

5. Your Choices & Rights

• You can unsubscribe from marketing emails anytime.
• You can request data deletion by contacting us.

6. Updates to This Policy

We may update this policy from time to time. Any changes will be posted here.

7. Contact Us

For any privacy concerns, contact us at:
📧 satinmermaids@gmail.com

 

Return & Exchange Policy

Last Updated: [01 jan 2025]

At Satin Mermaid, we take pride in crafting premium satin outfits with the finest quality. To maintain hygiene and exclusivity, we do not accept returns. However, if you receive a damaged or incorrect item, we are happy to assist with an exchange.

1. Eligibility for Exchange

We offer exchanges only if:
✔ The item received is damaged or incorrect
✔ The exchange request is made within 24 hours of delivery
✔ The item is unused, unwashed, and in its original packaging with tags intact

🚫 Non-Exchangeable Items:
✘ Orders placed in the wrong size, color, or style due to customer selection
✘ Customized or altered outfits
✘ Sale or discounted items
✘ Accessories (hijabs, scrunchies, etc.)

2. How to Request an Exchange

1️⃣ Email or WhatsApp Us: Contact us at [Your Email/WhatsApp] within 24 hours of receiving your order with clear photos of the issue.
2️⃣ Approval & Instructions: Once approved, we will guide you on how to send the item back.
3️⃣ Return Shipping: Customers are responsible for shipping the item back to us.
4️⃣ Processing & Replacement: Once received and inspected, we will send a replacement item of the same style and size.

3. Important Notes

⚠️ No refunds or returns are allowed.
⚠️ Any item sent back without prior approval will not be accepted.
⚠️ Exchanges are subject to product availability. If the same item is unavailable, store credit will be issued.

For any assistance, contact us at:
📧 satinmermaids@gmail.com
📞 [+919515365940]

Shipping Policy

At Satin Mermaid, we strive to provide you with a seamless and reliable shopping experience. Please read our shipping policy carefully before placing your order.

1. Processing Time

• All orders are processed within 1-3 business days (excluding weekends and holidays).
• Custom or pre-order items may take additional processing time, which will be communicated at the time of purchase.

2. Shipping Time & Delivery

• Standard Delivery: 1-7 business days (within India)
• Express Delivery: 1-3 business days (available at additional cost)
• International Delivery: 10-20 business days (subject to customs clearance)
• Please note that delivery times may vary due to unforeseen delays such as weather conditions, customs processing, or courier service disruptions.

3. Shipping Charges

• Shipping charges are calculated at checkout based on your location and order weight.
• Free shipping is available on orders above ₹5000 within India.

4. Order Tracking

• Once your order is shipped, you will receive a tracking link via email or WhatsApp.

5. Delayed or Lost Shipments

• If your order is delayed beyond the estimated delivery time, please contact us at [satinmermaids@gmail.com/+919515365940] for assistance.
• Satin Mermaid is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

6. Damaged Packages

• If you receive a damaged package, please take pictures and contact us immediately.
• We will assist you with the necessary steps for replacement or compensation, subject to courier policies.

7. International Shipping

• Customers are responsible for any customs duties, taxes, or import charges applicable in their country.
• Satin Mermaid is not liable for delays due to customs clearance.

8. Changes & Cancellations

• Orders cannot be changed or canceled once shipped. Please contact us immediately if any modifications are needed before dispatch.

For any shipping-related inquiries, feel free to reach out via WhatsApp or email.